Mobile / Live
This policy explains exactly what information we collect when you use your karikiya11 account, how we store it, and what choices you have over it. Access to our platform and the rights described here depend on your local law and eligible region.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the credentials you choose. Every time you move funds through bKash, Nagad or Rocket, a transaction record is created and held against your account. We keep those records because they are the clearest evidence of your account activity and the foundation of any support conversation we have with you. We also collect session data — the pages you visit within the account area, the device type and approximate connection region. This helps us understand whether the account is being accessed from a recognised device and flag anything unusual before it becomes a problem. We do not collect data that sits outside your account interaction: we have no view of your device contacts, messages or files. Your bKash, Nagad and Rocket payment details are passed through the respective payment rails as each transaction requires. We do not store full wallet credentials on our servers after a transaction completes. Data retention periods follow the requirements applicable in the regions where our service operates, and you can ask us at any point what we currently hold on your account.
bKash transaction references are logged against your account wallet for dispute resolution and record verification.
Nagad transfer records are retained as part of your account payment history, accessible after login.
Rocket payment records follow the same retention approach — visible in your account and available on request.
Not every part of your digital journey falls under this policy equally. The table below sets out what sits inside our responsibility and what sits outside it. We are clear about this distinction because your understanding of the boundaries is part of how we keep things honest between us. Access and the rights described here depend on your local law and the eligible regions in which our service operates.
Covered. Data collected when you log in, update your profile or change your account credentials falls fully within this policy. We control how it is stored, who can view it and how long we keep it.
Partially covered. We hold the transaction reference and amount on your account record. The payment rail itself — bKash, Nagad or Rocket — operates under its own privacy terms once your instruction leaves our platform.
Covered for your interaction data only. We record which sections of the site you visit within your authenticated session. Game outcomes and session results are stored as account history, not shared externally.
Not covered. If you follow a link away from karikiya11 or interact with a third-party service, that service's own privacy policy applies. We have no access to or responsibility for data collected outside our platform.
You have real, exercisable options over the data we hold on your account — not just a statement that those options exist. To review the information we hold, log in and open the account settings section; your profile details, registered contact information and payment history are visible there directly. If any detail is wrong — a name, a contact number or an email address — you can correct it from the same settings page without contacting support. If you want to raise a question about data we hold that is not visible in your account dashboard, reach out through our support route and specify what you are asking about. We will respond with what we hold and the basis on which we are holding it. You may also request deletion of account data where that is permitted under the rules of your eligible region and local law. We will tell you clearly if a deletion request cannot be fulfilled in full and explain why.
Log in and open account settings. Your profile data, contact details and transaction history from bKash, Nagad or Rocket are shown there. No support request needed for standard account review.
Edit your name, email or contact number directly in the account settings fields. For identity-linked corrections that the form cannot process, contact support with the specific detail you need changed.
Message our support team and describe what you want to know about the data we hold. Specify your account and the record type. We will respond with the information we have and the reason it is retained.
Where local law and your eligible region permit it, you may ask us to delete your account data. Send the request through the support contact listed on this page and we will confirm what can be removed.
If this policy raises a question you cannot answer from your account dashboard, the routes below connect you directly to a team that can look at your account record and respond. All privacy-related queries are handled separately from general account support so your request reaches the right person without being rerouted. Availability and response times depend on the region your account is registered in.
Send your privacy question or data request to our support email. Include your account identifier and describe the specific record or concern. We aim to acknowledge every email and follow up with a substantive reply.
Open the live chat from your account dashboard after login. Select the data and privacy topic when prompted so your query reaches the correct team directly rather than general account help.
The Help section inside your account lists common privacy and data questions with short answers. For anything not covered there, use the chat or email route above to get a response specific to your account.
We approach your account data with a straightforward principle: collect what is necessary for the account to function, keep it only as long as the rules of the applicable region require, and give you a clear way to ask about it. No part of this is designed to be opaque. The sections below describe four concrete areas — cookies, account security, data retention and how to request a change — so you know what is actually happening on your account rather than reading a general statement.
We use session cookies to keep your account authenticated while you are active. Analytics cookies help us see which account sections are used most. You can manage cookie preferences from your browser settings; disabling session cookies will affect account login.
Account access is protected by your login credentials and monitored for activity from unrecognised devices. We flag unusual login patterns and may ask you to verify your identity before changes to account details are applied.
We retain account data — including bKash, Nagad and Rocket transaction references — for the period required under the rules of your eligible region. After that period, or on a valid deletion request, the data is removed from active records.
To update, correct or request deletion of data we hold, use the support contact routes on this page. State clearly what record you are referring to and what change you need. We confirm every request in writing before acting on it.
These questions cover what we most often hear from account holders in Bangladesh about how their data is handled, what records we keep and what steps they can take. If your question is not here, the support routes in the section above will connect you to a direct answer.
We collect the name, contact information and login credentials you provide at registration. We also log session activity within your authenticated account area and record transaction references for any bKash, Nagad or Rocket payments linked to your wallet.
Yes. Log in and open account settings to view your profile information, contact details and payment history. Transaction references from bKash, Nagad and Rocket are shown in the payment history section. For records not visible there, contact support directly.
We do not sell your data. Transaction instructions pass through the bKash, Nagad or Rocket rails as required to complete a payment — each of those services operates under its own privacy terms. Outside of that operational necessity, your data stays within our account system.
Retention periods depend on the rules of your eligible region and local law. We keep account and transaction data for as long as those rules require. You can ask us through support what is currently held on your account and on what basis we are retaining it.
Corrections to standard profile fields can be made directly in account settings after login. For identity-linked changes or a deletion request, contact support through the chat or email routes on this page. We confirm every data request in writing before acting on it.
Your rights and the data practices described here apply in the regions where our service is eligible to operate. Access and the specific rights available to you depend on your local law and the eligible region your account is registered in. Check the current access terms shown in your account after login.